Opportunity and position information: MileOne, Mercedes-Benz of Annapolis is looking for an experienced Service Advisor to join our team!!  The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience.

Primary Responsibilities:

    * Writes up customer's vehicle problems accurately and clearly on repair order.
    * Refers to service history, inspects vehicle, and recommends additional needed service.
    * Provides a complete and accurate written cost estimate for labor and parts.
    * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
    * Maintains high customer satisfaction standards.

Required Experience:

    * Two plus years of automotive service experience at a dealership is required
    * Outstanding communication skills
    * Great attitude with a high-energy personality
    * Superior customer service skills

Required Education:

    * High school diploma or the equivalent

MileOne is an equal opportunity employer and we maintain a drug free work environment.