Opportunity and position information: State of the art Audi dealership needs to add a Service Advisor to our team!
MileOne, Tischer Audi of Silver Spring is looking for an experienced Service Advisor to join our team.  We just built a brand-new state of the art facility and need to hire additional staff to help with all of the new business that we have!
The goal of this position is to assist our customers with all of their service needs. That means building loyalty and trust and creating an overall positive experience.  
We have the highest CSI in the market.  Excellent CSI scores are an absolute must!
We are looking for candidates that are goal orientated, have a proven track record and able to work with customers of both brands.

Primary Responsibilities:

    * Schedules service appointments.
    * Greets customers in a timely, friendly manner and obtains vehicle information.
    * Writes up customer's vehicle problems accurately and clearly on repair order.
    * Refers to service history, inspects vehicle, and recommends additional needed service.
    * Provides a complete and accurate written cost estimate for labor and parts.
    * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
    * Maintains high customer satisfaction standards.

Required Experience:

    * Outstanding communication skills
    * Professional appearance and work ethic
    * Great attitude with a high-energy personality
    * Superior customer service skills
    * Three plus years of automotive service experience required, highline preferred

Required Education:

    * High school diploma or the equivalent

MileOne is an equal opportunity employer and we maintain a drug free work environment.  

MileOne's salaries and benefits are among the best in the business. They include 401K, Medical and Dental Insurance, Disability benefits, paid sick time, paid company holidays, job training programs, and paid vacations.